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Refund & Cancellation Policy

Effective date: 29 September 2026

1. Summary

All purchases are final. Once you buy a package or service from Web Globals, no refund will be given. Please review the package scope, the Terms & Conditions and this policy carefully before paying. If you have questions, contact us before you buy.

2. Digital marketing packages

Our Basic (₹25,000/month), Silver (₹45,000/month) and Platinum (₹95,000/month) packages are billed monthly in advance. As soon as a package is purchased, our team begins strategy, research and content planning and reserves resources for your account. For this reason:

  • Package fees are non-refundable, in full or in part, once paid;
  • No refund is given for a partially used month, unused deliverables, or if you decide to stop services mid-month;
  • No refund is given for delays caused by pending approvals, missing access or information from your side.

3. Ads management and the 20% platform fee

  • For every ad campaign, we charge a platform fee of 20% of the daily ad budget you set plus 18% GST on the ad amount (for example, a ₹500 ad is billed ₹500 + ₹100 fee + ₹90 GST = ₹690).
  • The platform fee is non-refundable for every day a campaign has been scheduled or has run.
  • Ad budget already spent by the ad platform (Facebook, Google, etc.) cannot be refunded by us.
  • If you paid us an ad budget in advance and the campaign has not yet started, or you stop it early, any unspent ad budget (excluding the platform fee) can be carried forward to a future campaign on request.
  • If an ad platform rejects or disables ads under its own policies, fees for work already done are not refundable, but we will help you revise and relaunch the campaign.

4. Cancelling future renewals

You can stop your package from renewing at any time by emailing info@webglobals.com or messaging us on WhatsApp at least 7 days before your next billing date. Services continue until the end of the month you have already paid for. Cancelling a renewal does not create a refund for the current month.

5. Duplicate or incorrect payments

If you are charged twice for the same invoice, or charged by mistake because of a technical error, contact us within 7 days with your payment reference. After verifying the error, we will return the extra amount to the original payment method within 7–10 working days. This is the only situation in which money is returned.

6. Contact

Web Globals, M-257, 2nd Floor, Camp No. 3, Near Surajmal Stadium Metro Station, Nangloi, Delhi 110041
Email: info@webglobals.com · Phone / WhatsApp: +91 78270 27772